myTiVo.com.au

Your CASPA Wallet

Get to know your CASPA Wallet by logging in to My Account. You can view your transaction history, print invoices, and keep an eye on your balance all in one easy-to-use location.

Content Download Speeds

Most users should be able to watch their movie or television programme as it downloads. If you’re experiencing frequent pauses during download or can’t even begin watching it, it is likely due to your broadband speed. We recommend an ADSL2 or higher connection for quick CASPA On-Demand downloads, though speeds as low as basic ADSL were used in testing without issue.

Download May Not Start Right Away

Go to TiVo Central > Find Programs > To Do List and see if your download is queued up to transfer. Not there? Go into View Recording History and check out what the hold up is. Still not seeing it? Wait a few minutes longer, if you are still experiencing issues, please contact our friendly Customer Support Team. Never got your download? Failed downloads are automatically identified by the billing system and refunds to your CASPA Wallet within five business days.

Downloads

All CASPA On-Demand downloads are under Digital Rights Management protection, so expiration dates are applied to the content. During your CASPA transaction, the Confirmation and Thank You screens both inform you of how long your content will be available to view. Look up the Program Information screen of your content from the Now Playing List to get an exact time and date of expiration. DRM protection also prevents your CASPA On-Demand downloads from transferring off your TiVo media device.

TiVo® KidZone Control

Parents rest at ease! Your CASPA On-Demand content can be controlled by your KidZone or Parental Control settings. Turn on your chosen child protection service and set the ratings to limit your children’s access to CASPA downloads.

Free Content *

Some content available on CASPA On-Demand is free. You can download this content at anytime without creating a CASPA Wallet in My Account, unless it is rated MA15+ or above. For all pay per view content you will need to create your CASPA Wallet from the first time you download such content.

*Data charges may apply.

Flip Through the Catalogue

Login to My Account and see all content available for download from CASPA On-Demand. The online catalogue is updated in real-time as content is added or removed from CASPA On-Demand, so it’s always as up-to-date as possible.

Expiration Date

Don’t remember when you downloaded a particular programme? Take a look at the Programme Information screen by pressing SELECT on the content in your Now Playing List. This page gives you an exact time and date when the content will be deleted. Remember, the expiration time and date change once you’ve begun watching it for the first time.